At Sneakeran, we aim to provide the best service possible. If you need to cancel an order or request a refund, please review our policy below.

Cancellation Policy

  1. Order Cancellation:
    • You may cancel your order within 24 hours of placement, provided it has not yet been shipped.
    • To cancel, contact us at [email address] or
      +000 000 000
      with your order details.
  2. Cancellation After Shipment:
    • Once the order is shipped, cancellations are not allowed. However, you may return the item after receiving it, as per our return policy.

Refund Policy

  1. Eligibility:
    • Refunds are only processed for defective, damaged, or incorrect items received.
    • Refund requests must be submitted within 7 days of delivery.
  2. Refund Process:
    • Once your return is approved, we will process the refund to your original payment method within 5-7 business days.
    • Shipping costs are non-refundable unless the return is due to our error.
  3. Non-Refundable Items:
    • Items marked as “final sale” or “non-returnable.”
    • Products that show signs of wear or damage caused by the user.

3. Shipping and Delivery Policy

Sneakeran ensures a smooth and reliable shipping experience for our customers. Here’s everything you need to know about shipping and delivery.

Shipping Locations

We currently ship to [list countries/regions]. If your location is not listed, please contact us to confirm availability.

Processing Time

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Processing times may vary during peak seasons or for pre-order items.

Delivery Time

  • Standard Shipping: [Estimated delivery timeframe, e.g., 5-10 business days].
  • Express Shipping: [Estimated delivery timeframe, e.g., 2-5 business days].

Shipping Fees

  • Standard shipping fees apply based on your location and order value.
  • Free shipping is available for orders above [amount].

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the delivery status in real-time.

Undeliverable Packages

  • If a package is returned to us due to incorrect address information or failure to accept delivery, you may be responsible for additional shipping fees.

Lost or Damaged Packages

  • Sneakeran is not liable for delays caused by courier services but will assist in resolving issues.
  • If your package is lost or arrives damaged, please contact us within 48 hours with proof of damage or non-delivery.